Affinity Technology respects your privacy and is committed to protecting the information you share with us through our website. This Privacy Policy explains how we collect, use, and protect your information.
01Information We Collect
We may collect personal information when you:
- Fill out a form
- Request services
- Engage with live chat
- Contact us directly
- Make a payment
This information may include:
- Name
- Email address
- Phone number
- Company name
- Billing information
- Service details
- Any information you choose to provide
We may also automatically collect non-personal data such as:
- IP address
- Browser type
- Device type
- Pages visited
- Time spent on site
02How We Use Your Information
We use collected information to:
- Respond to inquiries
- Provide IT services
- Process payments
- Communicate about services
- Improve website performance
- Support marketing and advertising efforts
We do not sell your personal information.
03CRM & Communication Tools
Affinity Technology uses a CRM platform (GoHighLevel via Growably) to manage communications and customer relationships.
This may include:
- Storing contact details
- Tracking inquiries
- Managing service communications
- Sending appointment confirmations or service updates
By submitting your information through our website, you consent to being contacted by Affinity Technology via:
- Phone
- SMS (if provided)
You may opt out at any time.
04Text Messaging (SMS)
If you provide your mobile number, you agree that Affinity Technology may send you text messages related to your inquiry, appointment confirmations and reminders, service updates, and customer support. Consent to receive text messages is not a condition of purchasing any goods or services.
Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any message, and you can reply HELP for assistance or contact us using the information below. We do not share mobile numbers or SMS opt-in information with third parties or affiliates for their own marketing purposes.
05Live Chat & LeadConnector
We may use live chat tools powered by LeadConnector to provide support and respond to inquiries.
Information shared through chat may be stored for:
- Customer support
- Service delivery
- Communication follow-up
06Payments
If you make a payment through our systems, billing information may be collected and processed securely through third-party payment processors.
Affinity Technology does not store full payment card details on our servers.
07Cookies & Tracking Technologies
Our website uses cookies and similar technologies to:
- Understand user behavior
- Improve website functionality
- Support marketing and advertising efforts
You may disable cookies through your browser settings.
08Google Ads
Affinity Technology uses Google Ads for advertising.
Google and its partners may use cookies to serve ads based on prior visits to our website.
This allows:
- Remarketing
- Ad optimization
- Performance tracking
You can manage ad preferences here: https://adssettings.google.com
09Facebook (Meta) Advertising
We may use Meta Pixel or similar tracking tools for advertising purposes.
This allows us to:
- Deliver relevant ads
- Measure ad effectiveness
- Reach website visitors through remarketing
Meta may collect or receive information from our website and use that data to provide measurement services and targeted ads.
You can learn more or adjust settings here: https://www.facebook.com/settings?tab=ads
10Analytics
We may use tools such as Google Analytics to monitor website performance.
This data is used to:
- Improve user experience
- Understand traffic patterns
This information is aggregated and does not personally identify visitors.
11Third-Party Service Providers
We may share necessary data with trusted third-party providers for:
- CRM management
- Marketing tools
- Payment processing
- Website hosting
These providers are obligated to maintain confidentiality.
12Data Security
We take reasonable measures to protect your information.
However, no method of online transmission is completely secure.
13Your Rights
You may request to:
- Access your data
- Correct your data
- Delete your data
To do so, contact us using the information below.
14External Links
Our website may contain links to other websites.
Affinity Technology is not responsible for their privacy practices.
15Updates
This Privacy Policy may be updated periodically.
Updates will be reflected with a revised effective date.