Frequently Asked Question
What types of businesses do you work with?
We support small and mid-sized businesses across various industries, including professional services, healthcare, construction, and more. Any organization that relies on dependable technology can benefit from our IT services.
How does your monitoring work?
We use advanced monitoring tools to track your systems in real time, detect potential issues early, and resolve problems before they disrupt your operations. This approach helps reduce downtime and improve overall performance.
Can you help our business move to the cloud?
Yes. We assist with cloud planning, migration, security configuration, and ongoing management. Our team ensures your transition is smooth, secure, and optimized to support collaboration, remote work, and long-term scalability.
What’s included in your managed IT support?
Our managed IT services cover proactive monitoring, routine maintenance, software updates, and real-time issue resolution to keep your systems running smoothly. By identifying problems early and addressing them before they disrupt your operations, we help minimize downtime and ensure your team can stay productive without technical interruptions.
What steps do you take with cybersecurity?
We use layered security measures – including firewalls, threat monitoring, multi-factor authentication, and advanced endpoint protection – to guard your systems around the clock. Our team regularly reviews vulnerabilities, updates security protocols, and provides employee training to keep your business protected from evolving cyber risks.
What is AI Advisory?
We help you identify practical ways to use AI that support efficiency, automation, and smarter decision-making without compromising data security. Our team evaluates your workflows, recommends trusted tools, and ensures proper setup so you can confidently leverage AI to improve productivity while maintaining full control over your information.
Do you offer 24/7 support?
Yes. Our team provides continuous monitoring and around-the-clock support to keep your systems running smoothly. Whether issues happen during the day or after hours, we’re ready to assist quickly and effectively.
What cybersecurity protection do you provide?
We offer layered security solutions that include threat detection, firewall management, antivirus protection, secure backups, and user training. These tools protect your network and safeguard your data from evolving threats.
Do you offer both on-site and remote support?
Absolutely. Many issues can be resolved remotely, but when hands-on assistance is needed, we provide on-site support to address hardware problems, networking issues, or anything requiring a physical technician.
Benefits of moving to the cloud?
Cloud solutions allow your team to securely access files, applications, and tools from anywhere, making collaboration faster and more efficient. With improved flexibility, built-in backups, and seamless scalability, the cloud helps your business stay agile and ensures your team can stay connected whether they’re in the office or working remotely.
How often do you backup our data?
We perform frequent, automated backups to ensure your critical data is always up to date and safely stored. If an issue occurs – whether it’s accidental deletion, hardware failure, or a security breach – our recovery process allows us to restore your information quickly, helping your business return to normal operations with minimal downtime.
Do you offer on-site or remote repairs?
We provide both on-site and remote repair options to fit your needs. Many issues can be diagnosed and resolved remotely within the same day, while hardware-related problems can be handled with quick on-site service. Our goal is to get your devices back up and running as fast as possible so your team can stay productive.